Search site for
Guarantee & Warranty
HOW LONG DOES THE COVERAGE LAST?
Seahorse Equipment Limited maintains a return to base limited warranty for its products as follows (with each period beginning on the date of purchase by the first purchaser):
- Seahorse manufactured products - 24 months
- Batteries - 12 months
- Strobe light - 12 months
- Non Seahorse Branded Products - manufacturers warranty
We are also happy to provide any ongoing servicing, at our set prices, if required to any of the Seahorse Products beyond that period. Please note the warranty will become invalid if user modifications are made to the Seahorse products or non original Seahorse products or parts (for example batteries) are used in/with the Seahorse products.
Seahorse will from time to time offer products that are not manufactured or branded as Seahorse products. The warranty on these products are therefore limited to the manufacturers warranty. These warranty may or may not be less than 24 months.
HOW DO YOU GET SERVICE?
The item(s) in question needs to be returned to the Seahorse warehouse at the owners cost. Seahorse will then assess the item(s) to determine whether or not there is a fault and remedy if required.
All parts of the Seahorse products are serviceable either by repair or replacement and they carry a manufacturers’ limited warranty to replace or repair defective parts within the applicable warranty period. This is a normal “return to base” warranty, therefore freight back to the factory is not covered.
WHAT IS COVERED?
The limited warranty covers the repair or replacement of faulty parts due to faulty workmanship or materials. The limited warranty does not cover normal wear and tear from use. Seahorse retains the right to determine whether to repair or replace the faulty part. If any part is no longer available or out of manufacture, Seahorse will replace it with a functionally-equivalent replacement part.
Repair work and replacement components will be covered by the remainder of the new product warranty or 12 months, whatever is longer, on the same return to base conditions.
WHAT IS NOT COVERED?
Only use Seahorse supplied products and components in the Seahorse system.
Using batteries or chargers not supplied by Seahorse will invalidate your warranty.
Modifications to the Seahorse products will invalidate your warranty.
Repairs by unauthorized persons will invalidate your warranty.
The limited warranty does not cover damage caused by accident, misuse, unauthorized repairs, or not taking reasonable care.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES AND REMEDIES, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW (INCLUDING, WITHOUT LIMITATION, MERCHANTABILITY) ARE LIMITED IN DURATION TO THE PERIOD OF THIS LIMITED WARRANTY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SEAHORSE IS NOT RESPONSIBLE FOR, AND CONSUMER RELEASES SEAHORSE FROM, ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR RELATED IN ANY WAY TO THE PRODUCT, OR UNDER ANY OTHER LEGAL OR EQUITABLE THEORY.
SPECIAL NOTE ON THE STROBE LIGHT
The limited warranty does not cover damage caused by water entering the strobe light. This is caused by the bulb not being screw on tight against the seal.
SPECIAL NOTE ON THE BATTERIES
Batteries should last 2 or more years before you notice any significant drop in performance. Battery failure is generally caused by leaving the batteries discharged, or overcharging.
HOW DOES U.S. STATE LAW RELATE TO THIS WARRANTY?
Some U.S. states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Additionally, some U.S. states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
RISKS AND WARNINGS
Fishing is a dangerous sport. Hooks are dangerous, therefore be sensible about where and when you use your Seahorse Equipment.
Read and fully understand the operators manual prior to using your Seahorse Equipment. Also watch the instructional DVD, and if you have any queries or questions, contact Seahorse.
Kontiki fishing involves a number of risk, including but not limited to
A RISK OF PERSONAL INJURY
- Ensure you and all helpers are instructed or trained in using the Seahorse products. If they do not understand what is happening, they should keep clear of the fishing equipment.
- The Kontiki equipment is heavy, therefore take care when lifting or carrying the kontiki equipment.
- Keep yourself and loose clothing clear of the motor and the propeller. When the motor is running, the propeller presents a rotating danger, that could catch on body parts or loose clothing, resulting in injury.
- Keep yourself and loose clothing clear of the winch drum as they may get caught and pulled into the winch. When the winch is turned on, the drum and line presents a rotating danger that could catch body parts or loose clothing that could be pulling into the drum resulting in injury, or damage to your equipment.
- Take care of the hooks, including fouled hooks. Seahorse recommends letting hooks that foul or tangle together go, as trying to clear tangled or fouled hooks is likely to cause injury. Hooks have sharp points that can easily get caught in fingers, hands, other body parts or clothing.
- Fish have spikes and teeth that can cause injury. Take care when handling fish as injuries from fish can get infected.
- Follow all safety guidelines in the battery charger manual or instructions while charging the batteries, otherwise you will place yourself at risk, or risk damaging your equipment.
A RISK TO OTHERS
- Keep children and animals clear of the fishing equipment, including the kontiki, line and hooks (baits). If they get in the way, or are unaware of the hooks, there is a risk of personal injury to them or the animals.
- Warn onlookers and other beach users of any hooks or the location of the mainline. If they get in the way, or are unaware of the hooks, there is a risk of personal injury. The line crossing the beach could present a tripping hazard.
- Operate your Seahorse system in a responsible manner, and be considerate to other beach users.
- Do not operate your Seahorse system on a crowded beach or among swimmers. The hooks and line could cause injury to swimmers or other beach users.
- Retrieve your Seahorse Kontiki and fishing line if it presents a danger to other beach users.
- Do not use your Seahorse equipment where it could endanger other beach users.
- Do not use your Seahorse equipment where it could be a hazard to navigation of boats or ships. Boats or ships can damage your Seahorse equipment,and your Seahorse equipment could cause damage to other boats or ships.
- Do not use your Seahorse equipment near underwater cables, pipes, or any other underwater obstruction. Your Seahorse equipment including the line or hooks could get caught on or under these obstructions and this could result in the loss of or damage to your Seahorse equipment
- Do not use your Seahorse equipment near navigation markers or buoys or any other floating obstruction. You Seahorse equipment could get caught on or under the obstructions and this could result in the loss of or damage to your Seahorse equipment
- Seahorse recommends a minimum of 500 yards separation between kontiki users. This will reduce, but not remove the chance of lines crossing.
- Check for other beach users including kontiki fishers prior to launching your Seahorse Kontiki. If there are other kontiki users, find out where their unit is and set your clear of theirs. Only launch your kontiki when the area is clear of other beach users.
- Be aware of the local and state fishing regulations, including size and bag limits. Do not break them as penalties could include the loss of your fishing equipment.
A RISK OF LOSING OR DAMAGING YOUR SEAHORSE FISHING EQUIPMENT
- Kontiki fishing systems are designed to be used over clean sandy bottoms
- Do not use over foul ground, reefs, rocks, wreaks, obstructions or obstacles or anything else that could catch, tangle or snag your kontiki or your line. If your line catches, it could break and result in the loss of your kontiki equipment.
- Do not fish when sharks are active in the area. It is possible for a shark to damage or cut your line, and this could lead to the loss of your kontiki equipment.
- Unplug your batteries when the Seahorse Equipment is not in use. Otherwise the batteries will run flat and will be damaged.
- Always use your strobe light when fishing at night or in poor visibility. This will make your kontiki visible to others.
- Always use your flag when fishing to improve visibility of your Seahorse equipment.
- Always know where your Seahorse Kontiki is while it's at sea. Use binoculars. If you do not now the location of your kontiki, retrieve it as soon as possible.
- Be aware of ocean or tidal currents and where they could carry or drag your Seahorse Kontiki or line. It could be possible the current could pull your line or fishing equipment into an area of foul bottom, resulting in damage or loss of your equipment.
- Engrave your contact details onto your equipment as proof of ownership.
- Insure your Seahorse equipment against loss.
- Always ensure the hatch or the latch is property closed. If not, water may get inside the kontiki unit and damage the equipment. Otherwise your kontiki may sink resulting in the loss of your equipment.
- Sinking your kontiki, or allowing water to get inside can cause damage to the wires and components inside the kontiki.
- Ensure the strobe light is done up correctly. Otherwise water will get inside it causing failure.
- Always ensure the main retrieval line is security attached to the kontiki. If not, launching your kontiki without a retrieval line could result in the loss of your equipment.
- Always check the winch is operating correctly prior to launching. If the winch is not working correctly, you will need to wind the line in by hand.
- Do not leave your Seahorse Fishing Equipment unattended. It is possible for the winch to be pulled into the water by a large fish, and this could result in the loss of your equipment.